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Terms of Service

Last updated 2026 · This is a v1.5 launch draft. Engage a commercial lawyer before relying on these terms in production.

  1. 1. Service description

    DropZone is a booking platform connecting customers with distribution providers — Australia Post Unaddressed Mail and our network of independent distribution businesses. We coordinate fulfilment; we do not personally deliver.

  2. 2. Provider variability

    Fulfilment may be via Australia Post or any partnered distributor. We choose the provider per job. You trust the platform to deliver the outcome; you see one price and one timeline.

  3. 3. Delivery promise

    We deliver on a best-effort basis within the nominated window. As is standard across the industry, we do not guarantee that any individual household receives an article.

  4. 4. No-junk-mail exclusions

    Approximately 36% of Australian addresses display "no advertising material" signs and are excluded for commercial mail per Australia Post requirements. These addresses are not counted or charged.

  5. 5. Artwork compliance

    You warrant that your artwork is legal, not misleading, does not infringe third-party rights, and complies with Australia Post Unaddressed Mail content rules.

  6. 6. Refund and cancellation

    Before artwork approval: full refund minus a $20 admin fee. After approval but before stock is received: full refund minus the greater of 5% or $50. After stock is received: no refund, as the provider has committed.

  7. 7. No-show fee

    If your printed material does not arrive at the lodgement address by the ship-by date, no-show fees apply per the relevant provider's policy and are passed through to you.

  8. 8. Limitation of liability

    Our liability is capped at the value of the order. We exclude liability for consequential loss to the extent permitted by law.

  9. 9. Australian Consumer Law

    For consumer transactions, the guarantees under the Australian Consumer Law apply and nothing in these terms overrides them.

  10. 10. GST

    All displayed prices are inclusive of GST. Business customers can request a tax invoice from their dashboard.

  11. 11. Governing law

    These terms are governed by the laws of Queensland, Australia.

  12. 12. Dispute resolution

    Disputes are handled first through our internal complaints process, then mediation, then the courts.