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Privacy Policy

Compliant with the Privacy Act 1988 and the Australian Privacy Principles. v1.5 launch draft — have a lawyer review before production, particularly the walker tracking sections against NSW/VIC/ACT workplace surveillance law.

  1. 1. What we collect

    Name, email, phone, business name, ABN, billing address, payment information (handled by Stripe — card details never touch our systems), and artwork files you upload.

  2. 2. What we collect from walkers

    For Verified-tier jobs, GPS location during an active walker session only (after explicit, revocable consent), plus device ID and app version. We never track walkers when they are not on an active job.

  3. 3. How we use ABS Census data

    We use aggregate demographic data at the SA1 level (areas of ~400 people) for area targeting. We do not profile individual residents, target individuals, or hold individual household data.

  4. 4. What we do not do

    We do not sell customer data. We do not profile residents. We do not track walkers off-job.

  5. 5. Walker tracking specifics

    GPS data is collected only during active sessions. Customers see an anonymised real-time route — no walker identity. Walkers consent explicitly in-app and can revoke consent at any time. Detailed location data is retained for 90 days, then aggregated. Walkers have full access, correction and deletion rights.

  6. 6. Third parties

    Stripe (payments), Resend (email), Mapbox (maps), Cloudflare (hosting), Expo (push notifications), our distributors (job details), and Australia Post (lodgement details).

  7. 7. International transfer

    Cloudflare and Stripe operate global infrastructure including the United States. Your data may be processed outside Australia.

  8. 8. Retention

    Customer data is retained while your account is active plus seven years after your final transaction (tax record requirements). Walker GPS data is retained 90 days, then aggregated.

  9. 9. Your rights

    You may access and correct your personal information in line with the Australian Privacy Principles. Contact us to make a request.

  10. 10. Complaints

    If you are not satisfied with how we handle your information, you may complain to the Office of the Australian Information Commissioner (OAIC).